Terms of service
TERMS & CONDITIONS
Last updated: 24 August 2026
Welcome to MOVENAX. These Terms & Conditions govern your use of movenax.com and your purchase of products from MOVENAX.
By using our website or placing an order, you agree to these Terms & Conditions.
Nothing in these Terms excludes, restricts or modifies any rights you may have under the Australian Consumer Law.
1. ABOUT MOVENAX
MOVENAX operates an online store offering consumer products through movenax.com.
Company information:
Legal Business Name:
AG FAMILY
30 N Gould St, Ste R, Sheridan WY 82801, United States.
Customer Support:
contact@movenax.com
2. USE OF OUR WEBSITE
You agree to use our website lawfully and responsibly.
You must not:
• Use the website for unlawful purposes
• Attempt to gain unauthorised access to our systems
• Interfere with the security or operation of the website
• Upload malicious software or harmful content
• Use our website to engage in fraudulent activity
• Copy or misuse our website content without permission
We may restrict or suspend access where reasonably necessary to protect our website, customers or business.
3. PRODUCT INFORMATION
We make reasonable efforts to ensure that product descriptions, images and information on our website are accurate.
However:
• Product colours may vary depending on your device or screen.
• Product images may differ slightly from the physical product.
• Specifications may change where reasonably necessary.
• Availability may change without notice.
We do not intentionally make misleading representations about our products.
4. PRICES
Prices displayed on our website are shown in the applicable currency at checkout.
Prices may change from time to time.
Any price change will not affect an order that has already been accepted and paid for, except where required by law.
We may correct obvious pricing or listing errors.
If an obvious pricing error affects an order, we may contact you before fulfilling the order and provide you with available options.
5. ORDERS
When you place an order, you are making an offer to purchase the selected products.
An order is not necessarily accepted until we confirm the order and/or process the payment.
We may refuse or cancel an order where reasonably necessary, including where:
• A product is unavailable
• There is an obvious pricing or listing error
• We reasonably suspect fraudulent activity
• We are unable to verify order information
• There is a technical error affecting the order
If we cancel an order after payment has been received, we will provide an appropriate refund where required.
6. PAYMENT
Payments are processed through the payment methods made available at checkout.
You must provide accurate billing and payment information.
We do not intentionally store complete payment card details on our own systems where payment processing is handled by third-party payment providers.
7. PRODUCT AVAILABILITY
We aim to keep product availability information accurate.
However, products may become unavailable unexpectedly.
If a product you have ordered becomes unavailable after purchase, we will contact you and provide an appropriate remedy, including a refund where required.
8. SHIPPING AND DELIVERY
We currently focus on deliveries within Australia.
Shipping information is provided during checkout and/or in our Shipping Policy.
Delivery times may vary depending on:
• Destination
• Carrier
• Order processing
• Public holidays
• Weather
• Remote locations
• Circumstances outside our reasonable control
We are not responsible for unreasonable delays caused by circumstances outside our reasonable control, subject to your rights under Australian Consumer Law.
For shipping questions:
contact@movenax.com
9. RETURNS AND REFUNDS
Returns and refunds are handled according to our Refund & Returns Policy.
Nothing in these Terms limits your rights under Australian Consumer Law.
For faulty, damaged or incorrect products, please contact:
contact@movenax.com
10. AUSTRALIAN CONSUMER LAW
Our products come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Any voluntary warranty, return policy or promotional offer provided by MOVENAX is additional to these statutory rights.
11. INTELLECTUAL PROPERTY
Unless otherwise stated, content on movenax.com, including:
• Logos
• Brand names
• Images
• Product photography
• Graphics
• Text
• Website design
• Videos
• Marketing materials
is owned by or licensed to MOVENAX and may be protected by applicable intellectual property laws.
You must not reproduce, distribute, modify or commercially exploit our content without permission.
12. THIRD-PARTY SERVICES
Our website may use third-party services such as:
• Shopify
• Payment providers
• Shipping providers
• Analytics services
• Marketing platforms
• Customer-support services
These services may have their own terms and privacy policies.
13. LINKS TO THIRD-PARTY WEBSITES
Our website may contain links to third-party websites.
We are not responsible for the content, security, availability or practices of third-party websites.
You access third-party websites at your own risk.
14. WEBSITE AVAILABILITY
We aim to keep our website available and operating correctly.
However, temporary interruptions may occur due to:
• Maintenance
• Technical issues
• Hosting or service-provider outages
• Security incidents
• Circumstances outside our reasonable control
We do not guarantee that the website will always be available or error-free.
15. LIMITATION OF LIABILITY
To the maximum extent permitted by law, MOVENAX will not be liable for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.
Nothing in these Terms excludes, restricts or modifies any rights, guarantees or remedies that cannot legally be excluded under Australian Consumer Law.
16. CHANGES TO THESE TERMS
We may update these Terms & Conditions from time to time.
The updated version will be published on this page with a revised "Last updated" date.
Your continued use of the website after an update means that the updated Terms will apply to future use of the website, subject to applicable law.
17. GOVERNING LAW
These Terms are governed by the laws applicable in Australia and the relevant jurisdiction in which MOVENAX operates, subject to applicable consumer protection laws.
18. CONTACT US
If you have questions about these Terms & Conditions, please contact:
MOVENAX
Email:
contact@movenax.com
Website:
movenax.com
or contact us at 30 N Gould St, Ste R, Sheridan WY 82801, United States. For the purpose of applicable data protection laws, we are the data controller of your personal information.