Shipping policy
SHIPPING POLICY
Last updated: 24 August 2026
At MOVENAX, we aim to make shipping simple, clear and reliable for our customers across Australia.
1. SHIPPING AREA
MOVENAX currently ships within Australia.
FREE SHIPPING AUSTRALIA-WIDE
Shipping availability may vary for certain remote or restricted locations.
2. ORDER PROCESSING
Orders are processed after payment has been successfully received.
Processing time:
[PROCESSING TIME]
Orders placed on weekends or public holidays may begin processing on the next business day.
During busy periods, promotions or unexpected circumstances, processing may take longer.
3. DELIVERY TIMES
Estimated delivery time:
[ESTIMATED DELIVERY TIME]
Delivery times are estimates only and are not guaranteed.
Actual delivery times may vary depending on:
• Your delivery address
• Carrier availability
• Remote or regional locations
• Public holidays
• Weather conditions
• Peak periods
• Circumstances outside MOVENAX's reasonable control
4. SHIPPING TRACKING
Where tracking is available, you will receive tracking information by email after your order has been dispatched.
Tracking information may take some time to become active after the parcel has been collected by the carrier.
5. SHIPPING ADDRESS
Please make sure your shipping address is complete and accurate before completing your purchase.
MOVENAX is not responsible for delays caused by an incorrect or incomplete address provided by the customer.
If you notice an error in your shipping address, contact us as soon as possible:
contact@movenax.com
We cannot guarantee that an address can be changed after an order has been dispatched.
6. DELIVERY ATTEMPTS
If a delivery cannot be completed because nobody is available, the address is inaccessible, or the carrier requires further action, the carrier may:
• Leave the parcel in a safe location where permitted
• Attempt delivery again
• Leave a collection notice
• Direct the parcel to a collection point
These options depend on the carrier and destination.
7. DELAYED OR LOST ORDERS
If your order appears to be significantly delayed or may have been lost, please contact us:
contact@movenax.com
We will work with the relevant shipping provider to investigate the shipment.
Nothing in this policy limits your rights under the Australian Consumer Law.
8. DAMAGED PACKAGES
If your package arrives visibly damaged, please contact us as soon as reasonably possible.
Where appropriate, provide:
• Order number
• Photos of the package
• Photos of the product
• Description of the damage
Contact:
contact@movenax.com
9. INTERNATIONAL SHIPPING
MOVENAX currently focuses on shipping within Australia.
International shipping is not currently guaranteed unless specifically offered at checkout.
10. SHIPPING CHARGES
FREE SHIPPING AUSTRALIA-WIDE is currently offered on eligible orders.
If additional shipping charges apply to a particular order or destination, these charges will be clearly displayed before checkout is completed.
11. CONTACT US
For shipping questions, delivery updates or order assistance:
MOVENAX
Email:
contact@movenax.com
Website:
movenax.com
AG FAMILY
30 N Gould St, Ste R, Sheridan WY 82801, United States.